FAQ

We're a family boutique from Mornington, on the Mornington Peninsula in Victoria. My mum Margaret spent years dressing the women of our town; now I'm bringing her colour, fit and care online to women right across Australia.

Delivery is free on every order, right across Australia, sent with Australia Post and fully tracked. We aim to pack and send your order within 1 to 2 business days, and most parcels arrive within 2 to 7 business days depending on where you live. Regional and remote areas can take a little longer.

As soon as your parcel is on its way, we email you a tracking link so you can follow it right to your door. Can't find the email? Have a look in your spam folder, or email info@margaretandgracemornington.com with your order number and we'll look it up for you.

At the moment we ship within Australia only, so we can keep delivery free, fast and fully tracked.

If something isn't quite right, you have 30 days from the day your order arrives to send it back for a full refund or exchange. Items need to be unworn, unwashed and with their tags on. Your rights under the Australian Consumer Law always apply as well.

Simply email info@margaretandgracemornington.com with your order number and what you'd like to return. We'll send you easy return instructions. Once your return arrives, we'll let you know and your refund goes back to your original payment method, usually within 5 business days.

We're so sorry if that happens. Please get in touch straight away with your order number and a photo, and we'll make it right, including the return postage.

Every product page shows the sizes that piece comes in, with a size chart for exact measurements. If you're between sizes, or you'd like a bit more room through the middle, going up a size usually gives an easier, more relaxed fit. Still not sure? Send us a message through our contact page with your usual size and height, and we'll point you to the right fit.

So many of our customers ask this, and it's exactly why we're happy to help before you buy. Each product page describes the length and fit, and if you tell us your height and usual size through our contact page, we'll give you an honest answer about how that piece is likely to sit on you.

We look for soft, breathable fabrics that feel good all day, especially in an Australian summer. Each product page lists what we know about that piece. Most are easy to live with: machine wash cool, hang to dry, and they're ready to wear again with little to no ironing.

We do our very best to show each colour as it really is. Every screen shows colour a little differently though, so if a piece arrives and the colour isn't what you hoped, our 30 day returns have you covered.

Yes, checkout is fully secure and encrypted, and we never see or store your card details. You can pay with any of the options shown at checkout, including major cards and express checkout.

Get in touch as soon as you can through our contact page. If your order hasn't been sent yet, we'll do our very best to change or cancel it for you.

We'd love to hear from you. Reach us through our contact page or email info@margaretandgracemornington.com, Monday to Friday from 9:00 to 17:30 and Saturday from 9:00 to 17:00. More often than not, it's Grace herself who writes back.