Refund policy

We want you to love what you buy from Margaret & Grace. If something is not quite right, you have 30 days from the day your order arrives to return it for a full refund or exchange.

How to return

Email us at info@margaretandgracemornington.com with your order number and we will send you simple return instructions. Please return items unworn, unwashed and with their tags attached, in their original condition.

Refunds

Once we receive your return we will inspect it and email you to confirm. Approved refunds are processed to your original payment method, usually within 5 business days. Your bank or card provider may take a few extra days to show the refund.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights sit alongside our 30 day change of mind returns above.

Faulty or incorrect items

If your item arrives faulty, or we have sent the wrong thing, please contact us straight away and we will make it right, including return postage.

Questions? Email info@margaretandgracemornington.com and Grace will help you.